Your privacy matters to us. This Privacy Policy explains precisely what personal data jet4d collects, why we collect it, how we store and protect it, who we may share it with, and what rights you hold over your own information. We are committed to handling all player data with transparency, integrity, and the highest standards of digital security.
Last updated: January 2026The following definitions apply throughout this Privacy Policy. Where the context permits, words in the singular include the plural and vice versa.
| Term | Meaning | Example |
|---|---|---|
| "Personal Data" | Any information that identifies or can identify a natural person, directly or in combination with other data. | Full name, national ID number, email address, device IP address. |
| "Processing" | Any operation performed on Personal Data, including collection, storage, use, disclosure, erasure, or transfer. | Recording a deposit transaction; sending a promotional email. |
| "Platform" | The jet4d website and mobile-optimised web application accessible at jet4d.vu and all associated services. | The jet4d homepage, sportsbook, live casino, and slots lobby. |
| "Player" / "You" | Any individual who registers an Account or accesses the Platform in any capacity. | A registered bettor based in Jakarta or Surabaya. |
| "KYC Data" | Identity and address verification documents submitted by a Player to satisfy Know Your Customer requirements. | KTP scan, bank statement, OVO account screenshot. |
| "Cookies" | Small data files placed on a Player's device by the Platform to enable functionality, analytics, and personalisation. | Session cookie, preference cookie, analytics cookie. |
| "Third-Party Processor" | Any external company engaged by jet4d to process Personal Data on jet4d's behalf under a binding data-processing agreement. | Payment gateway providers, fraud-screening services, cloud hosting providers. |
jet4d Group acts as the data controller for all Personal Data collected through the Platform. As data controller, jet4d determines the purposes and means by which your Personal Data is processed and bears full responsibility for ensuring that processing activities comply with applicable data protection laws and the commitments set out in this Privacy Policy.
All enquiries relating to data protection, privacy rights, or this Privacy Policy should be directed to the jet4d Data Protection team at [email protected]. Please include the subject line "Privacy — Data Request" to ensure your enquiry is routed to the correct team and handled within the timeframes described in Clause 12.
jet4d is an internationally operated platform. While our primary player base is in Indonesia, our data infrastructure is hosted internationally. By registering an Account, you acknowledge and consent to your Personal Data being processed and stored outside Indonesia on servers that maintain equivalent or higher data security standards to those required under Indonesian law.
jet4d collects only the Personal Data that is strictly necessary to operate the Platform, comply with legal obligations, prevent fraud, and deliver a personalised, secure player experience. The categories of Personal Data we collect are as follows:
3.1 Registration Data
When you create an Account, we collect your full legal name, date of birth, email address, mobile phone number, and residential address (including city — for example, Jakarta, Bandung, Medan, or Bali). This information is required to create and maintain your Account and to verify that you meet the 21+ minimum age requirement.
3.2 KYC Verification Data
To process withdrawals and comply with anti-money-laundering obligations, we collect government-issued identification documents such as your Indonesian National Identity Card (KTP) or passport, proof of residential address, and proof of ownership of your payment method (for example, a screenshot confirming your BCA, BRI, BNI, or Mandiri bank account, or your OVO, DANA, GoPay, ShopeePay, or LinkAja e-wallet account).
3.3 Financial Transaction Data
We record all deposit and withdrawal transactions, including the amount in Indonesian Rupiah (IDR / Rp), the payment method used, transaction timestamps, and reference numbers. We do not store full bank account numbers or e-wallet passwords — only the last four digits of an account number for identification purposes.
3.4 Gameplay and Wagering Data
We collect records of all Wagers placed, game sessions participated in, bonus claims made, and outcomes received. This data is used for account management, dispute resolution, responsible gaming monitoring, and statistical analysis to improve Platform performance.
3.5 Technical and Device Data
We automatically collect IP address, browser type and version, operating system, device type, screen resolution, time zone (WIB, WITA, or WIT), session duration, pages visited, and referring URL. This data helps us detect fraud, optimise the Platform for Indonesian users, and maintain service security.
3.6 Communications Data
When you contact our support team via live chat or email, we retain records of those communications — including the content of messages, timestamps, and resolution outcomes — for quality assurance and dispute resolution purposes.
3.7 Marketing Preference Data
We record your opt-in or opt-out status for promotional communications, your preferred contact channel, and the promotional campaigns you have engaged with. You may update your marketing preferences at any time from your Account settings.
jet4d collects Personal Data through the following channels:
jet4d processes your Personal Data only where a valid legal basis exists. The table below summarises our primary processing purposes and the corresponding legal basis for each:
| Purpose | Description | Legal Basis |
|---|---|---|
| Account Management | Creating, maintaining, and administering your registered Account on the Platform. | Contractual necessity |
| Payment Processing | Verifying deposits and processing withdrawals to your nominated Indonesian bank or e-wallet account. | Contractual necessity |
| KYC & Age Verification | Confirming your identity, age (21+), and ownership of payment methods before releasing funds. | Legal obligation; contractual necessity |
| Fraud Prevention & AML | Detecting and preventing fraudulent activity, money laundering, and other financial crime on the Platform. | Legal obligation; legitimate interest |
| Responsible Gaming | Monitoring gameplay patterns for signs of problem gambling and enforcing deposit limits or self-exclusion orders. | Legal obligation; legitimate interest |
| Customer Support | Responding to enquiries, resolving disputes, and maintaining support interaction records. | Contractual necessity; legitimate interest |
| Marketing Communications | Sending promotional offers, bonus notifications, and tournament alerts via email or in-Platform messaging. | Consent (opt-in) |
| Platform Analytics | Analysing aggregate usage data to improve Platform performance, UX design, and game selection. | Legitimate interest |
| Regulatory Compliance | Retaining transaction and identity records to satisfy obligations under jet4d's international gaming licence. | Legal obligation |
jet4d retains Personal Data only for as long as necessary to fulfil the purposes described in Clause 5, or as required by applicable law and our international gaming licence obligations. The following retention periods apply:
Upon expiry of the applicable retention period, Personal Data is securely deleted or anonymised such that it can no longer be attributed to an identifiable individual.
jet4d does not sell, rent, or trade your Personal Data to third-party marketing organisations under any circumstances. We share Personal Data only in the following limited and controlled circumstances:
jet4d will never share your Personal Data with third-party advertisers, data brokers, or social media platforms without your explicit prior consent. We do not run retargeting advertising programmes that expose your identity or betting behaviour to external ad networks.
jet4d applies a comprehensive, layered security architecture to protect your Personal Data against unauthorised access, disclosure, alteration, and destruction. Our technical and organisational security measures include:
While jet4d implements industry-leading security controls, no online platform can guarantee absolute security. We strongly recommend that all Players use a unique, strong password for their jet4d Account and enable two-factor authentication, particularly when accessing the Platform via public Wi-Fi networks in cities such as Jakarta, Surabaya, or Bandung.
The jet4d Platform uses cookies and similar tracking technologies to deliver core functionality, maintain session security, analyse Platform usage, and where you have consented, personalise your experience. The categories of cookies we use are as follows:
| Cookie Type | Purpose | Retention |
|---|---|---|
| Strictly Necessary | Essential for the Platform to function — maintains your login session, stores your language and currency preferences, and enables secure checkout during deposit and withdrawal flows. | Session / up to 24 hours |
| Functional | Remembers your game lobby preferences, recently played titles, notification settings, and preferred deposit method (e.g., GoPay or BCA). | Up to 90 days |
| Analytics | Collects anonymised data on page views, session duration, navigation paths, and error events to help jet4d improve Platform performance and user experience. | Up to 13 months |
| Responsible Gaming | Tracks session duration and gameplay intensity to support responsible gaming monitoring and trigger in-Platform alerts when session time limits are approaching. | Session |
Strictly Necessary cookies are deployed without requiring your prior consent, as they are essential for the Platform to operate. All other cookie categories are deployed only with your active consent, which you may grant or withdraw at any time via your Account settings. Withdrawing consent for functional or analytics cookies will not affect your ability to access core Platform features.
jet4d does not use advertising cookies, behavioural tracking cookies, or third-party retargeting pixels that share your browsing data with external advertising networks.
The Platform integrates with a limited number of third-party services required to deliver core Platform functionality. Each third-party provider is subject to a binding data-processing agreement with jet4d that governs the scope, purpose, and security standards applicable to any Personal Data they handle:
The jet4d Platform is strictly for adults aged 21 years or older. We do not knowingly collect Personal Data from individuals under the age of 21. If we become aware that Personal Data has been submitted by or on behalf of an individual under 21, we will:
If you are a parent or guardian and believe that a minor in your care has registered an Account on the Platform, please contact us immediately at [email protected] with the subject line "Minor — Urgent". We will treat all such reports as high-priority and respond within 24 hours.
jet4d enforces a strict 21+ policy across all Platform products, including the sportsbook (BRI Liga 1, EPL, Champions League), slots, live casino, and sabung ayam (traditional cockfighting) streaming. No exceptions are made. All age verification requests must be satisfied before withdrawal access is granted.
As a registered Player on the jet4d Platform, you hold the following rights with respect to your Personal Data. These rights may be exercised at any time by contacting us at [email protected] with the subject line "Privacy — Data Request":
Right of Access
Request a complete copy of all Personal Data we hold about you, including your Account data, KYC records, transaction history, and gameplay logs.
Right of Rectification
Request correction of any inaccurate or incomplete Personal Data held on your Account. Some corrections (e.g., name changes) will require supporting KYC documentation.
Right of Erasure
Request deletion of your Personal Data where it is no longer necessary for the purposes for which it was collected, subject to retention obligations under applicable law and our gaming licence.
Right to Restrict Processing
Request that we temporarily suspend processing of your Personal Data — for example, while you contest the accuracy of data we hold — without deleting it entirely.
Right to Data Portability
Request a machine-readable export of the Personal Data you provided to us directly (registration data, preferences), in JSON or CSV format, to transfer to another service if you choose.
Right to Object
Object to processing of your Personal Data for direct marketing at any time. You may also object to processing based on legitimate interest; we will cease unless we can demonstrate compelling grounds that override your interests.
Right re: Automated Decisions
Request human review of any automated decision that produces a significant legal or similarly significant effect on you — for example, an automated Account suspension triggered by our fraud detection system.
Right to Withdraw Consent
Withdraw consent for any processing activity based on consent (e.g., marketing emails) at any time without affecting the lawfulness of prior processing.
jet4d will acknowledge all data rights requests within 72 hours and will respond substantively within 30 calendar days of receipt. In complex cases requiring extensive data retrieval, this period may be extended by a further 30 days with prior written notice. All communications will be conducted in English via email.
As an internationally operated platform, jet4d may transfer Personal Data to servers and service providers located outside Indonesia. Where such transfers occur, jet4d ensures that adequate protections are in place to maintain the security and integrity of your data, including:
By registering an Account on the Platform, you explicitly acknowledge and consent to your Personal Data being transferred internationally in the circumstances described in this clause and in Clause 7 (Data Sharing).
jet4d reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data processing practices, applicable law, or our international gaming licence obligations. When material changes are made, we will:
Your continued use of the Platform following the effective date of any amendment constitutes acceptance of the revised Privacy Policy. If you do not accept the revised Policy, you must cease use of the Platform and request Account closure in accordance with our Terms & Conditions.
We encourage you to review this Privacy Policy periodically. The current version is always accessible at jet4d.vu/privacy-policy.
If you have questions, concerns, or a formal complaint regarding this Privacy Policy or how jet4d processes your Personal Data, please contact our Data Protection team through any of the following channels:
All formal privacy complaints will be acknowledged within 72 hours and fully investigated within 30 calendar days. Where a complaint cannot be resolved to your satisfaction, you may have the right to escalate the matter to the relevant data protection supervisory authority under the laws of your jurisdiction.
Our data protection framework is built on six core pillars that safeguard every byte of your personal information from registration to Account closure.
Every data exchange between your device and the jet4d Platform — from login to deposit confirmation — is secured by TLS 1.3, the same encryption standard used by leading Indonesian banks like BCA and BRI for their internet banking portals.
All stored Personal Data — including KYC documents, transaction records, and gameplay history — is encrypted at rest using AES-256. Encryption keys are managed via a dedicated hardware security module with zero standing access for internal staff.
Before any withdrawal is processed, jet4d requires Players to pass full KYC verification — Indonesian KTP or passport, proof of address, and payment method ownership. This protects both the Platform and legitimate Players from fraudulent activity.
jet4d does not sell, rent, or share your Personal Data with third-party advertisers, data brokers, or social media platforms — ever. Your betting behaviour, financial information, and identity data remain entirely within the jet4d Group ecosystem.
We retain your data only for as long as legally required or operationally necessary. Transaction records are held for 7 years per gaming licence obligations; technical logs are anonymised after 12 months. When retention periods expire, data is securely deleted.
Access, rectify, export, restrict, or erase your Personal Data at any time by contacting our Data Protection team at [email protected]. All rights requests are acknowledged within 72 hours and resolved within 30 calendar days.
Your data is protected. Your transactions are encrypted. Your rights are respected. Now experience the platform — world-class sportsbook, premium slots, and live casino, all in Indonesian Rupiah.